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RETURNS AND EXCHANGES
In order to prioritize maximum service to buyers on our website, we provide Returns and Exchange. Buyers can use this facility if :
The size of the item received does not match the size ordered
There are defects in the items received
Policy on Returns of Goods
Product exchange confirmation to CS admin is done up to 2×24 hours after the product is received by the customer. Returns can only be made within a period of 7 × 24 hours after the goods are received via the freight forwarding service. All items that are promos / discounts or purchased with Points cannot be exchanged or returned.
Condition of Goods that Will Be Returned to Returns or Exchange
The items returned to us must be in original condition, not used, modified, and washed, and still complete with the label / price tag. If the item you want to exchange is not available in stock, you can :
Exchange with other colors for the same product
Exchange with other items at the same or higher price.
Have any other questions ? Please free to contact us.